Frequently asked questions
Where do you deliver?
We aim to serve customers in the European Union. Available destinations, shipping costs and delivery options are shown at checkout. Delivery availability can vary by item.
How long does delivery take?
Delivery times depend on the item, production partner and destination. Please check the product page and checkout for the current estimate. Personalised items may require extra production time.
Can I personalise an item?
Only products specifically marked as personalised can be customised. Follow the instructions on the product page and double-check the spelling before submitting an order.
Can I return an item?
Eligible standard items can generally be returned under applicable consumer law. Custom-made items may be exempt from change-of-mind cancellation rights, but your statutory rights for faulty or non-conforming goods still apply. See our Refund Policy for full details once published.
Will my order arrive in one package?
Items may be fulfilled by different suppliers and arrive separately. Tracking details will be provided when available.
How do I contact you?
Use our Contact page and include your order number if your question concerns an existing order.